Refund Policy
Last updated: July 22, 2026
1. Overview
This Refund Policy explains how refund requests and subscription cancellations are handled for the Baska application, operated by PT Trendcas Global Digital ("we," "our," or "us").
All purchases, in-app feature unlocks, and auto-renewable subscriptions for Baska are distributed exclusively through the Apple App Store (for iOS/macOS) and the Google Play Store (for Android). Because all payments are processed directly by Apple Inc. and Google LLC, refunds are subject to official store policies and procedures outlined below.
2. Store-Specific Refund Procedures
Apple App Store (iOS / macOS)
Apple manages all financial transactions and refund approvals for purchases made through the App Store directly. We do not have legal access or technical ability to issue direct refunds for App Store purchases.
How to request a refund from Apple:
- Visit Apple's official problem reporting page: reportaproblem.apple.com.
- Sign in with your Apple ID used to purchase Baska.
- Select "I'd like to..." → "Request a refund".
- Choose the reason for your refund request and select Baska from your purchase history.
- Submit your request for Apple's automated review.
Google Play Store (Android)
Google Play Store provides structured refund windows depending on when the purchase was completed.
Within 48 hours of purchase:
- Request a refund directly through the Google Play Store app under Account → Purchase History.
- Or visit Google Play Order History and click Request a refund.
After 48 hours (Within 14 days):
- Email our support team at [email protected].
- Include your Google Play Order Transaction ID (e.g.,
GPA.xxxx-xxxx-xxxx-xxxxx). - We will verify your order and process an eligible refund within our 14-day policy window.
3. 14-Day Refund Policy Guarantee
For eligible purchases made via Google Play Store, PT Trendcas Global Digital guarantees a 14-day refund window from the original transaction date. If you are unsatisfied with Baska Pro/Premium features or purchased by mistake, you can request a refund within 14 calendar days.
Upon approval and issuance of a refund, your Baska Pro/Premium subscription will be deactivated, and your account will revert to the standard free tier.
4. Subscription Cancellations & Auto-Renewals
Canceling an active subscription stops future automatic renewal charges at the end of your current billing period. You will retain access to Baska Pro features for the remaining paid duration of your active cycle.
How to cancel auto-renewal:
- iOS / iPadOS / macOS: Open device Settings → Tap your Name/Apple ID → Subscriptions → Select Baska → Tap Cancel Subscription.
- Android: Open Google Play Store → Tap Profile Icon → Payments & Subscriptions → Subscriptions → Select Baska → Tap Cancel Subscription.
5. Processing & Refund Timelines
Once a refund is approved by Apple, Google, or our support team:
- The refunded amount will be credited back to the original payment method used during purchase (credit card, bank account, or store credit).
- Refund processing typically takes between 3 to 10 business days depending on your bank or card issuer.
6. Exceptions & Abuse Prevention
We reserve the right to decline refund requests in cases of suspected fraud, terms of service violations, or repetitive refund abuse.
7. Contact & Billing Support
If you experience issues with your Baska purchase or need assistance finding your Google Play Order ID, please contact our team:
PT Trendcas Global Digital
Email: [email protected]
Website: https://trendcas.com